AWARENESS IS A SAFETY

The “Tech Support” Phone Call Scam: How It Works and How to Stop It

You’re going about your day when your phone rings. The caller claims to be from Microsoft, Apple, Google, your internet provider, or a “security department.” They sound urgent, professional, and concerned. According to them, your device is infected, your data is at risk, or illegal activity has been detected.
This is a scam.

How the Scam Usually Works

The caller creates fear and urgency. They say your computer is sending virus alerts, your IP address is compromised, or hackers are stealing your data right now. To “fix” the issue, they ask you to:

• Install remote-access software
• Share one-time passwords or verification codes
• Provide bank or card details
• Pay a “security fee” or “support charge”

Once access or payment is given, scammers can steal money, lock your device, or extract personal data.

Red Flags to Watch For

• Legitimate tech companies do not cold-call customers
• Pressure to act immediately
• Requests for passwords, codes, or remote access
• Caller ID spoofing a trusted company name
• Poor explanations mixed with technical jargon

What You Should Do

• Hang up immediately
• Do not click links or install software
• Never share passwords or codes
• Contact the company directly using official contact details
• Report the call to your local fraud authority

Bottom Line

No real tech support will ever call you out of the blue to fix a problem. If someone does—it’s not help, it’s a trap.

Stay alert. Fear is their tool. Knowledge is your defense.